TERMS AND CONDITIONS

Before placing an order please read through our terms & conditions stated below. Upon receipt of your booking fee you will enter into a contract bound by these terms and conditions.

SECURING YOUR ORDER

Quotes are valid for 48 hours only. In order to secure your date a minimum £20 non-refundable, non transferable booking fee is required. (Booking fees are 30% of the total cost of the order or £20, whichever is greater) Your order is only secure and will only go ahead upon receipt of this payment. Any orders under £20 require full payment up front to secure.

PAYING FOR YOUR ORDER

Please note we do not have a card facility. Doorstep / last minute transfers are no longer accepted. We accept cash on collection or payment via transfer in advance. for bespoke cakes your balance is required to be paid in full one week before collection. If transfer payments are not possible cash will be required in order for the items to be released.

COLLECTION TIMES

Collections are available Tuesday – Saturday only. We have two time slots available: Morning – 11am – 12:30 pm or Evening – 5:30 – 6:30pm ( 2pm Saturdays only.)
Please bear these time slots in mind when selecting a collection date. If the order is not collected within the selected time frame it is classed as a no-show and the order will be sold on and as per these terms and conditions the booking fee will not be refunded.

All celebration cakes are for collection as standard – Delivery is available at an additional cost - subject to availability, not guaranteed.

CAKE PRICES & SIZES

Small – 6” (around 16 servings) starting from £75

Medium – 8” (around 26-28 servings) starting from £105

Large – 10” (around 40 servings) starting from £145

All portions listed are a guide only and actual servings will vary depending on how the cake is cut. All cakes are buttercream as standard.

DESIGN

Feel free to send any inspiration pictures or ideas you have for the cake. Please note these will be used as inspiration only. The final design may vary due to artistic differences etc. These will be discussed during the design process.

Handmade edible figures start from £15 (humans, animals, unicorns etc) Any licensed characters are not able to be made this way due to copyright & licensed figures will be required to be supplied by the customer.

NON-EDIBLE DESIGN ELEMENTS

Basic card Cake toppers are available for £4 with a personalised message. Character and 3D card cake toppers start from £8.

Anything non-edible for the cake (such as figures, miniature alcohol bottles etc ) are required to be supplied by the customer. We are able to supply basic fresh flowers for cakes but they are subject to availability and may require some flexibility in design. Flowers for wedding cakes are required to be supplied. Anything non-edible is required to be supplied at least 3 days before the cake so that they can be built into the design of the cake appropriately. Non-edible items that pierce the cake are required to be wrapped and sealed appropriately for food safety which will also be carried out.

For all wedding set-ups any additional décor such as toppers or table decorations will only be utilised if they are provided beforehand.

ALLERGENS

All items contain gluten, dairy, egg & soya as standard. Vegan, dairy and gluten free are available on request. Although procedures are in place to avoid cross contamination all items are prepared in a kitchen that handles nut, dairy & gluten products daily. If you have any allergies please discuss these at point of booking.

CANCELLATION

Any orders cancelled will forfeit the non-refundable booking fee as stated in our terms and conditions. If the cancellation is more than 5 days before the date of collection any monies paid in addition to the booking fee will be refunded. If the cancellation is between 3 and 5 days before collection 60% of the full balance is due. Less than 3 days before collection the full order balance will be due.

ACCEPTING YOUR ORDER

All cakes are sold as seen. If you have any issues that you would like to raise please discuss these before leaving with the cake.

TRANSPORTING YOUR ORDER

Please do not put cakes in the boot or on car seats to transport them. They are not secure here and this could cause damage during transit. Cakes are best placed in the passenger footwell of the car with the aircon running.

Wedding cakes are required to be delivered and set up at the venue by ourselves. This service will be built into your wedding cake quote accordingly.

STORING YOUR ORDER

It is your responsibility to store the cake adequately once it has been collected. All buttercream cakes should be stored in the fridge. Fondant cakes must be stored in a cool, dry and shaded area away from any radiators. They must NOT be stored in the fridge.

LIABILITY

We accept no responsibility for cakes once they have left the premises. After cakes leave they become the responsibility of the owner, we will not be responsible for any damage caused after the cake has been collected.

We accept no responsibility for cakes once they have been delivered and set up at the designated venue. In hot months we will work with venues to ensure a late delivery time so the cake is displayed for a small amount of time as possible however we will not accept any responsibility for hot venues or damage to the cake after completed delivery and set up.

PICTURES & SOCIAL MEDIA

We reserve the right to use pictures of our work in our portfolio and on our Social Media and Web channels. For Venue deliveries we usually post a snippet of the venue to our story on the day and post cakes a day or two after the event to give the couple and guests the chance to see the cake and post their own pictures first.